Friendly and helpful reception (the employees are all Italians!), But instead of the room booked online, we are assigned an attic. After a discussion with the reception we get the booked, nice room! Unfortunately, there are no Italians working in the service area. Musty and arrogant behavior. The restrictions in the service area caused by COVID have not made things any easier. Very nice garden to relax. https://www.pensioneaccademia.it/en/